NoMissingLeads ("we," "us," "our") provides an AI receptionist service for local businesses. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using NoMissingLeads, you agree to the practices described here.
What we collect
We collect the following categories of information:
- Account information. Your email address, password (hashed), name, and the business details you provide in the signup form (business name and business phone number).
- Call data. When the AI receptionist answers a call on your behalf, we capture the audio, a transcript, and a summary so we can deliver the lead to you and improve the service over time.
- Payment data. You do not need a card to sign up. If you decide to continue after your free month, you add a card in your account, and card details are handled by our payment processor.
- Usage data. Standard web analytics (page views, referrers, device, browser, IP address) collected via Google Analytics 4.
How we use it
- To deliver the service. We process call audio so the AI can respond, generate transcripts (for quality), capture lead details, and email you a summary with a link to hear the recording.
- To improve the service. We may use de-identified call transcripts to refine our trade-specific AI prompts. We do not train third-party general-purpose models on your data.
- To contact you. Account emails (email confirmation, security alerts) and occasional product updates. You can unsubscribe from product updates at any time.
Facebook and Instagram lead forms
If you submit a lead form on one of our ads on Facebook or Instagram, Meta (Facebook/Instagram) passes the information on the form to us. This section covers that information.
- What we collect. Your name, email address, phone number, business name, business type, and your answers to our questions on the form.
- Why. To send you information about NoMissingLeads, including marketing email, and to contact you about setting up the service.
- Email service provider. We send these emails through Constant Contact, so your name and email address are stored there.
- Unsubscribe. Use the unsubscribe link in any email we send, or email admin@nomissingleads.com.
- No sale. We do not sell personal information.
NoMissingLeads.Com, PO Box 136, White Plains, NY 10605. admin@nomissingleads.com
Who we share it with
We share data with the following sub-processors only as necessary to operate the service:
- Google Analytics 4 — anonymous usage analytics.
- Microsoft Azure — hosting infrastructure (US data centers).
- Twilio / OpenAI (or equivalent) — call routing and AI inference for the receptionist feature.
We do not sell or rent your data to advertisers, data brokers, or anyone else.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your account and associated data ("right to be forgotten").
- Opt out of marketing communications.
- Receive a copy of your data in a portable format.
To exercise any of these rights, please use our Contact us page. We respond within 30 days.
Data retention
We keep account data for as long as your account is active and for 12 months after cancellation, after which we delete or anonymize it. Call recordings are retained for 90 days unless you ask us to delete them sooner.
Cookies
We use a small number of essential cookies (session, CSRF, authentication) and Google Analytics cookies. You can disable analytics cookies in your browser settings without affecting your ability to use the service.
Children
NoMissingLeads is intended for business use. We do not knowingly collect personal information from anyone under 16.
International transfers
Our infrastructure is hosted in the United States. If you access NoMissingLeads from outside the US, your data will be transferred to and processed in the US.
Changes to this policy
If we make material changes, we'll email you and update the "Last updated" date above. Continuing to use NoMissingLeads after a change means you accept the updated policy.
Contact us
Questions about this policy? Please use our Contact us page.